Frequently Asked Questions
Some of the more common questions that we face are listed
below
1. Who is behind north-bengal.com?
north-bengal.com is a website designed and managed by Alpine Nature Beyond
Pvt. Ltd., a tour operator of North East India. We work under the naturebeyond brand which is a registered trademark. naturebeyond currently
serves tourists in the entire North East of India. We are one of the largest tour operators for the North East India. about
us
2. Is it a web based company?
naturebeyond is very much a ground level tour operator. We are not a web based company, we are also not a travel agent. We are the tour operator who actually provides ground support when you travel.
3. How is naturebeyond different?
naturebeyond is not known to follow stringent
customer care norms, rather we have developed a culture where the team members are in love with
the travel profession. As a visitor
you are not our customer, but our guest. We take you personally and no
wonder we develop relationship with that last
beyond the tour.
We only operate in the region where we can serve our guests directly.
Hence we only concentrate in the North East India where we have our own infrastructure. This puts us at an advantage compared to
city based agents who operate by subcontracting.
We do not assure you hassle free travel, since some of the practicalities of a tour are environmental and beyond human control, but we assure that we will always go the extra mile to solve any problem that might occur during a tour.
See what our guests has to say about us.
4. What infrastructure do you have?
Our infrastructure includes own car, tents, mountain bikes, camping and
mountaineering equipment etc. Our office in siliguri is well equipped
with computers, 24 hours internet, telephone, fax etc. At present we are
developing several resorts in exoctic destinations of north-bengal with
special emphasis on eco-tourism. All the projects are in collaboration
with local people who would be the ultimate beneficiary of these projects.
The most important resource for naturebeyond is thorough knowledge of
the region and very good ground level contact.
5. I do not want a packaged tour. Can I simply book
the hotels through you?
Although we can provide you customised tour packages as per your requirement,
it is not necessary for you to take an all inclusive package tour to travel
with naturebeyond. You can take any service (or part service) that you
want.
6. How can we be assured of quality service?
As much as 40% of our guests visit us through references. This shows our
commitment towards quality of service.
7. I am not interested in leisure tour. Can you serve
my specific interests?
Apart from leisure tours, naturebeyond also organises Adventure tours,
Jungle tors, Ethnic tours, Eco tours, Buddhist tours, Heritage tours etc.
Please tell us your area of interest and we will let you know what we
can do for you.
8. I am visiting the region alone. Can you arrange
a tour for me?
We can and we do. There are certain restrictions, especially in Sikkim
and Bhutan, on traveling alone by foreigners. Except for those places,
we do provide service to individuals. Even if you are the 'lonely planet'
type, that shouldn't stop you from taking our service. What we do not
is to attach an individual tourist with other tourists or groups.
9. Can I get an English speaking
guide?
naturebeyond provides English speaking guides to assist you in your tour.
Our guides are professionally trained and have excellent knowledge about
the region.
10. How can I make payment for the service I take?
We have accounts with ICICI, HDFC and Axis bank. If you have an account in any of these banks you may directly transfer the money to us. For those who want to pay online, we have HDFC payment gateway integrated to one of our sites, we also have Paypal business acocunt. For further details about payment please contact our office.
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